Bissonette Team Lead


Position Summary

The Team Leader is responsible for assisting in the day-to-day operations of the Bissonette House ensuring the safety, security and smooth operations of the house. Must coordinate and communicate effectively with the Program Manager, other staff and volunteers to ensure resident activities, work details, maintenance and food ordering and preparation are carried out in a timely, effective and efficient manner. Assists the Program Manager in all aspects of operations, tours, community and resident activities. The Team Leader is ‘first among peers’ to Direct Care Workers. Computer proficiency required.


Essential Functions

  • House Maintenance:
  • In consultation with the Program Manager, whenever possible, take timely corrective action with individuals who violate security, maintenance or operational procedures.
  • Assist in ensuring that residents complete daily reentry routines, participate in activities and community programs. Document accordingly.
  • Prepare weekly menus ensuring all ingredients are available and ready to use for each recipe.
  • Research and write recipes using healthy food options.
  • Order food items from local food bank, area farms and grocery stores at least weekly.
  • Complete weekly food shopping and food pickups.
  • Supervise residents to ensure that meal preparation plans are in place for all meal planning, preparation and clean-up.
  • Ensure kitchen is fully stocked with food prior to the end of each shift.
  • Inventory and re-stock freezers, refrigerators, and pantry as needed.
  • Complete monthly Food Bank reports and attend Food Bank meetings as scheduled.
  • Ensure all staff and residents follow ‘Serve Safe’ protocols and food safety requirements.
  • Report donation and volunteer hours and activities to the Office Manager.
  • Assist with proper storage, security and dispensing of medications.
  • Assist with proper storage and security of the belongings of residents who are discharged unexpectedly from the house. Dispose of these belongings after 30 days of the resident’s absence.
  • Assist in day-to-day maintenance as required.
  • Monitor visitors and volunteers.
  • Attend scheduled meetings and training.
  • Assist with monthly fire drills.
  • Assist with maintenance of records, temperature logs, petty cash, inventory, etc. File as necessary.
  • Review log entries, sign-in sheets, activity notes, and attendance sheets. File as necessary.
  • Maintain confidentiality and safeguard all information in accordance with all policies and regulations.
  • Assist in PREA compliance measures as directed by the Program Manager.
  • Provide feedback and suggestions for improvement in programming and community relationships to Program Manager in order to positively impact our outcomes and the quality of our programming.
  • Communicate and interface with various groups and individuals (i.e. supervisor, subordinates, other agencies, Parole, neighbors, residents, families of residents, etc.).
  • Complete weekly room checks. Confiscate illegal and forbidden items as necessary and communicate issues to the Program Manager.
  • Oversee the maintenance and the organization of all supply and storage closets, the food pantry, the Resident Assistant area, and the clothing closet.
  • Conduct and assist in the monthly urinalyses, as stipulated in the list provided by the Program Manager. Ensure that new residents are tested within 24 hours of arrival. Log results on the list provided and on the drug test log.
  • Delegate activities to Direct Care Workers when appropriate.
  • Document activities with residents that are in conjunction with organizational goals or that serve an educational purpose.
  • Assists Program Manager in the following areas:
    • Coordinate the daily activities of residents and volunteers to create an environment where goals are achieved, and our core values are demonstrated by all
    • Inspire others to learn and grow. Provide frequent and regular coaching to build skills and create best practices to achieve goals.
    • Demonstrate and delegate tasks to ensure residents receive ongoing challenges to increase skills and competencies. Check for understanding and assist individuals in problem solving.
    • Build systems of accountability. Recognize good performance and celebrate successes.
    • Address performance deficiencies immediately, following sound corrective action process.
    • Participate in opportunities to advance personal and professional growth.
    • Facilitate internal communication by participating in team meetings and by sharing knowledge.


Education and Experience

  • Bachelor’s degree in Human Service, Criminal Justice or other related field preferred, related experience will be considered.
  • Knowledge of Criminal Justice System.
  • Minimum of 2 years’ experience in education, social, or human services. Computer proficiency required.


Knowledge, Skills and Abilities

  • Financial Responsibility – Understands financial targets and budget goals. Promotes conservation of organizational resources.
  • Change Management – Develops workable implementation plans for residents. Communicates change effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.
  • Communications – Clearly expresses ideas and thoughts verbally. Clearly expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
  • Managing People – Provides direction and gains compliance. Includes residents in planning. Takes responsibility for residents’ activities. Makes self-available to residents. Provides regular performance feedback. Develops residents’ skills and encourages growth.
  • Quality Improvement – Fosters quality focus in others. Sets clear quality requirements. Measures key outcomes. Solicits and applies resident and supervisor’s feedback. Improves processes, products and services.
  • Team Participation – Fosters team cooperation. Defines team roles and responsibilities. Supports group problem solving. Ensures progress toward goals. Acknowledges team accomplishments.
  • Emotional Control – Demonstrates professionalism at all time. Maintains personal control and composure to effectively deal with emergency or difficult situations.


Physical Requirements

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work time may be evenly split between office settings or outside meetings. Limited local travel is required. Light physical effort in an office environment
  • Frequent computer use
  • Primarily sedentary work with occasional bending and reaching
  • Maintain a high energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities
  • Regularly required to speak clearly and hear the spoken word as well
  • Regularly required to read and write clearly




Personal Information


High School


College 1


College 2

Work History


I Accept